Placing An Order

You can place an Order via Email, Phone or Fax.  If we have any questions, we'll contact you before shipping your order.  When ordering, please tell us:

• Your Name and Company Name.
• The Shipping Address.
• Your Email Address, Phone and Fax Number.
• Product Name.
• Quantity.
• For Rockeys and Rockey4NDs, please specify the color. Available colors are Green, Blue, Gray, Purple, Brown and Red.
• When re-ordering FTsafe Rockey4NDs, please include your unique Customer Code that was provided with your initial order.
• Payment Method.
• Shipping Method.

Orders placed before noon Central Time will usually be shipped the same day.  Here is how you can contact the Orders Department:

• Phone Number: 816-533-7206
  Answered 8:00am to 5:00pm, Monday thru Friday
  USA Central Time (GMT-06:00)
• Fax Number: 816-533-7218
• Email Address: Orders@Az-Tech.com

Payment Options

Az-Tech accepts payment by the following Credit Cards:

• MasterCard
• Visa
• American Express
• Discover

Please include the Credit Card number, Expiration Date, Security Code, Name and Billing Address of the Cardholder.  By using a credit card, your purchases can usually be shipped within one (1) business day.  This is the most convenient method of payment.  If the use of Credit Cards is not available to you, you can pre-pay for your order by:

• Company Check (U.S.A. Customers only.  Please allow 7-10 days for processing.)
• Cashier's Check
• Money Order
• Bank Wire Transfer (additional US$40.00 charge will apply)

Sorry, we do not accept Personal checks or Eurocheques.  If you have any questions about Payment Options, please contact the Orders Department.

Shipping Options

Az-Tech will ship your package worldwide via UPS.  Listed below are the shipment options.

• Domestic
  • UPS Overnight
  • UPS Next Day Saver
  • UPS 2nd Day
  • UPS 3rd Day
  • UPS Ground
• International
  • UPS Worldwide Express

Upon request, we will also ship via Federal Express.  If you have any questions about Shipping Options, please contact the Orders Department.

Return Merchandise Authorization (RMA) Policy

Az-Tech makes every effort to provide the highest quality products available, free of any manufacturing defects.  This is why all of our hardware products come with a one year warranty.  The FTsafe SDK is for evaluation purposes only and is non-returnable and non-refundable.

If any of our hardware fails due to a manufacturing defect (not physical abuse) within one year of purchase, Az-Tech will replace it as long as you adhere to the following procedure:

1. You MUST obtain a Return Merchandise Authorization number (RMA#) before returning the hardware.  This is done by contacting us via email, phone or fax.
2. The defective hardware must be returned within 30 days of issuing the RMA#.
3. Write the RMA# on the shipping label.  Packages returned without an RMA# will be refused.
4. Return the defective hardware to:
   Az-Tech Software, Inc.
   201 East Franklin Street, Suite 11
   Richmond, MO 64085-1893
   Attention: (the RMA# goes here)
5. You are responsible for all shipping charges to return the hardware.

Upon receipt, all returned Packages are inspected and at our discretion, credit may be refused or a restocking fee may be charged.  Az-Tech typically ships any replacement hardware with your next order.  If you want the replacement hardware shipped sooner, you will only be responsible for the shipping charges.  If you have any questions about our RMA Policy, please contact the Orders Department.